Terms and Conditions

REQUIRED IDENTIFICATION  We require a form of photo ID which will be left with us for the duration of hire. We will accept one ID per booking for standard non electric bikes. For electric bikes and Mountain Bikes we will require ID for each bike and rider.

THE HIRER IS RESPONSIBLE for the bike and the equipment and will be liable for any loss or damage to the bike or equipment. All Hire bikes are assessed by a qualified mechanic prior to being hired but please make sure that you assess your bike before riding and regularly during your ride.

PAYMENT for hiring is due at time of booking.


Any damage (crash/accidental/neglectful) or loss  will be charged for at cost price.

SECURITY – bikes must not be left unlocked and unattended at any time. If left unattended they must be locked. We can supply locks when asked for


Full day rental 9:00am to 5:00pm - collected any time between 9.00am and 12.00pm

4 hour rental can be collected any time between 9.00am and 1.00pm

2 hour rental is also available for walk in bookings and can be collected any time between 9am and 3pm.

Although we endeavour to keep bike specs as close to possible as stock, we cannot guarantee they will be exactly as displayed on our website.

If you notify and Monsal Trail Cycle Hire and cancel within 48 hours of the date you are due to hire a bike, you will be charged the full hire cost, and no money will be refunded – It should also be noted that no date transfer can be completed within this period.

Cancellations made more than 48 hours before date of booked, bicycles will not be charged. Either a full refund or date transfer can be requested.

Cancellations must be made via phone on 01629 810588 or email [email protected] , a refund if applicable will be made at this point.

CHILDREN – Children aged 16 years and under must be accompanied by an adult at all times Electric bikes cannot be ridden by anyone under the age of 14 years.


A free helmet is offered with every hire bike. Locks are available on request.